# OOH Call Handling & Telecare Monitoring Service

> A sourced UK public sector contract award published by Futures Housing Group.

## Key facts

- Buyer: [Futures Housing Group](/buyers/futures-housing-group/contract-awards)
- Supplier: Appello Careline UK Ltd
- Award value: £384,000
- Tender value: £384,000
- Award date: 1 July 2020
- Published: 23 March 2021
- Contract start: 1 July 2020
- Contract end: 30 June 2023
- Stage: awarded
- Procurement category: services
- Notice ID: b9d010a4-76d1-4064-8a47-805515848558-379882
- OCID: ocds-b5fd17-7e98f1f2-5744-44bf-9034-f745b805e731

## Description

Futures Housing Group is looking to appoint a provider to manage our Out of Hours Call Handling & Telecare Response Call Monitoring Service for a period of 3 years with the option to extend for a further 2 years\. This Tender has two Lots to consider as described below:Lot 1 Work Stream OOH & Call Monitoring ServiceLot 2 Work Stream Warden Call Monitoring Service

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- [Estate Agency Framework FHG\_2025P027](/contracts/ocds-b5fd17-621a30ab-bbbb-4e89-87a5-2f71f25cf0bb) — Futures Housing Group
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- [DHSC Data Transformation Programme](/contracts/ocds-b5fd17-87a962e5-5689-4c89-aafd-6ad14acabc9f) — Department of Health and Social Care \(DHSC\)

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b9d010a4-76d1-4064-8a47-805515848558-379882)