# TENDER FOR TENANT SATISFACTION MEASURES SURVEY

> A sourced UK public sector contract award published by Melton Borough Council.

## Key facts

- Buyer: [Melton Borough Council](/buyers/melton-borough-council/contract-awards)
- Tender value: £80,000
- Published: 22 July 2024
- Contract start: 16 September 2024
- Contract end: 15 September 2029
- Stage: open_tender
- Procurement category: services
- Notice ID: 9ecd7607-6728-42c8-bd6b-19b8b7ba43d3-768984
- OCID: ocds-b5fd17-7fe44b7f-cd0f-48d9-8cbf-21aaa0cbe4dd

## Description

The Council wishes to invite tenders for the supply of services in respect of conducting an annual survey of Melton Borough Council tenants in a prescribed way\. This is called the tenant satisfaction measures \(TSM\)\. We have carried out our TSM survey for 2023/24 and are looking for surveys from 2024/25 onwards\. From this tender we require the partner to complete: • Project management, survey design, data export, sampling, and exclusions • All Fieldwork in connection with completing the survey's • Weighting of results, reporting, benchmarking, and key driver analysis\. The features of the regulatory survey include: • A mixed method survey to be carried out on behalf of MBC\. • The survey could either be carried out mid-late September or on a quarterly basis throughout the year\. • Based on 1,800 surveyable households, MBC would need 317 valid responses in order to meet regulatory compliance therefore MBC wishes to carry out a full census approach to all 1,800 properties\. • The survey will include the 12 TSM questions \(along with pre-qualifiers\) and up to five additional questions - which may be open-ended questions\. The inclusion and design of these additional questions would be at the discretion and direction of MBC\. https://procontract\.due-north\.com/Advert?advertId=cbccaad7-0048-ef11-812d-005056b64545&p=527b4bbd-5c58-e511-80ef-000c29c9ba21

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9ecd7607-6728-42c8-bd6b-19b8b7ba43d3-768984)