# IT Infrastructure Support

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Stonewater Limited](/buyers/stonewater-limited/contract-awards)
- Published: 7 April 2019
- Planned start: 2 September 2019
- Planned end: 1 September 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: 979af751-919f-4089-9ab5-6d9b041747e0-281602
- OCID: ocds-b5fd17-8000bdeb-df24-4260-9c5b-bb79dea98c77

## Description

The aim of this tender exercise is for Stonewater to appoint a single supplier to assist with the optimisation of required services \(VMWare, Windows Server, Active Directory, Citrix, Netscaler SDX, Palo Alto Firewalls, LT and Cisco telephony and Call Centre \(Finesse\), Switching switching\)\. In addition, this supplier will manage all maintenance requirements of the networking equipment and Cisco products within the Datacentres and offices \(patching and firmware upgrades\) and providing necessary reports to support the service\. Stonewater also expects the appointed supplier to be able to provide fourth line support for all Operating Systems and hardware against agreed service levels\. The supplier will be expected to assist the infrastructure team with identified projects, as and when required, including elements of design, implementation and associated documentation however these do not form part of the existing support contract and will be costed separately\.

## Related contract awards

- [00402-AST AWARD NOTICE Regional Grounds Maintenance \(Multiple Lots\)](/contracts/ocds-b5fd17-ac6b7758-e548-4346-aa5d-5f096c7375d8): Stonewater Limited
- [Microsoft Monetary Commitment](/contracts/ocds-b5fd17-9124453b-8bab-46fe-a38b-1fc57bf66c60): STONEWATER LIMITED
- [Microsoft Enterprise Licence Agreement](/contracts/ocds-b5fd17-196b9251-4801-4f28-8904-a1973f8c1cbd): STONEWATER LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/979af751-919f-4089-9ab5-6d9b041747e0-281602)