# User Research Call Off

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [IBM United Kingdom Limited](/contract-winners/ibm-united-kingdom/public-sector-contract-awards)
- Award value: £2,820,000
- Tender value: £2,820,000
- Award date: 20 February 2022
- Published: 16 May 2022
- Contract start: 21 February 2022
- Contract end: 20 February 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 0341e64b-5913-4b16-8e83-57cda401ef5a-538011
- OCID: ocds-b5fd17-8003395d-6909-4cfe-9f37-868c9ddb79fc

## Description

User research is an essential part of our development, ensuring that our tools and services are evidence driven and usercentred\. DWP require a research partner to; provide expert and experience support, as and when required, for specific pieces of work and experience of choosing and making use of the most appropriate methods and tools to turn research insights into recommendations that align with DWP strategic goals\.

## Related contract awards

- [Jobs and Career Services](/contracts/ocds-b5fd17-c7e0e411-7f80-412c-a162-3837a1f648e7): Department for Work and Pensions
- [Digital Workplace AI Support](/contracts/ocds-b5fd17-543ca8b4-5ba4-4d53-8615-72d9ad3ec459): Department for Work and Pensions
- [Solution Integration Services for Enterprise Productivity Platform](/contracts/ocds-b5fd17-c96bc5ff-b57e-4a28-a938-b331a8554ad3): Department for Work and Pensions
- [DWIT - Lot 1 Service Integrator](/contracts/ocds-b5fd17-93a45ffd-0fce-4062-ba83-74eaa7ed97e3): H M REVENUE & CUSTOMS
- [Data Migration - SAFARI \(FIS\)](/contracts/ocds-b5fd17-5660a67a-0cf4-44a3-99fb-891a7a3b9dac): H M REVENUE & CUSTOMS
- [Instana licences 2026/27](/contracts/ocds-b5fd17-92e39368-47de-4153-858f-cbc4d0cb8fac): NHSE Leeds

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0341e64b-5913-4b16-8e83-57cda401ef5a-538011)