Lone Worker Application and Related Services

RBFRS currently employ approximately 65 staff who regularly or occasionally work alone, and who may be at risk of physical/verbal abuse, accidents, illness or injury. Lone worker equipment is currently supplied to staff, as a means of monitoring their safety, and to enable staff members to quickly raise an alarm if required. Where alarms are raised, they are monitored by an alarm receiving centre (ARC) which is staffed 24/7/365. They will initiate the escalation process. It is imperative that issues are resolved within the formally agreed timescales. The need for lone worker equipment is determined by the Head of Service. The supply of equipment is managed through the Health and Safety Team. The range of equipment currently in use is either a stand-alone device, or a mobile phone app which is used in conjunction with blue tooth wearable tech. We currently provide approx. 65 staff with equipment and anticipate this could rise to 75