# Research to Support the Development of HMRC's Digital Services for Agents

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: KANTAR UK LIMITED
- Award value: £120,000
- Tender value: £120,000
- Award date: 29 September 2021
- Published: 25 October 2021
- Contract start: 29 September 2021
- Contract end: 29 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 198f75d0-f493-4eb8-9aad-e2ab5b26ed31-479639
- OCID: ocds-b5fd17-81b41b1a-63b8-464e-82b0-ce57d5120733

## Description

HMRC requires research from a research supplier to understand the different types of tax agent business models and how they interact with our digital services\. This will be comprised of two possible stages: an initial exploratory phase which will deliver qualitative depth interviews \(telephone or online\) with agents to explore their experiences, attitudes and behaviours relating to HMRC digital services and tax software platforms; followed by an optional quantitative survey to quantify the insights generated from the exploratory phase in order to apply them to the wider agent population

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/198f75d0-f493-4eb8-9aad-e2ab5b26ed31-479639)