# Digital Front Door Online portal 2022 - AWARD

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Dudley Metropolitan Borough Council](/buyers/dudley-metropolitan-borough-council/contract-awards)
- Contract winner: [Granicus-Firmstep Limited](/contract-winners/granicus-firmstep/public-sector-contract-awards)
- Award value: £0
- Award date: 29 March 2023
- Published: 5 April 2023
- Contract start: 1 April 2023
- Contract end: 31 March 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 67c6c8bc-2e03-49f9-8aa5-5a4c7aea3cbf-632222
- OCID: ocds-b5fd17-82363f59-8305-458a-9ca3-fd498c24abe6

## Description

Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents\. Our aim is to provide an outstanding customer service at reduced cost\. The solution must include integration with back-office systems and enable us to update residents on their requests\. The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors\. We expect the solution to deliver a wide range of online capability including: o allow us to manage our interactions with residents seamlessly across all channels, o enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, o be effective to deploy with easy to develop forms with built-in workflow capability\. We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive down cost\.

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- [Freestanding External Playground Canopy - AWARD](/contracts/ocds-b5fd17-321892bc-e7bc-4015-9cac-baffc7f3578f): Dudley Metropolitan Borough Council
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- [Granicus Forms Cloud-Based Platform for Communications, Citizen Engagement, Digital Services and Service Delivery](/contracts/ocds-b5fd17-b4964670-bfd3-4bea-b724-c77ea671f355): Epping Forest District Council
- [Public Consultation Software EngagementHQ](/contracts/ocds-b5fd17-7006a042-2d64-4ece-a7ce-c39af90e613d): Stroud District Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/67c6c8bc-2e03-49f9-8aa5-5a4c7aea3cbf-632222)