# Contract for The Provision of a CRM Solution

> A sourced UK public sector contract award published by Northumberland County Council.

## Key facts

- Buyer: [Northumberland County Council](/buyers/northumberland-county-council/contract-awards)
- Supplier: [NETCALL UK LIMITED](/suppliers/netcall-uk/public-sector-contract-awards)
- Award value: £852,330
- Tender value: £852,330
- Award date: 8 December 2025
- Published: 2 March 2026
- Contract start: 16 February 2026
- Contract end: 15 February 2029
- Stage: awarded
- Procurement category: services
- Notice ID: f000f631-7c08-4a35-b605-ce531b6797f4-886591
- OCID: ocds-b5fd17-829c99e3-cb8e-44b1-8baf-869609323173

## Description

The Council intends to procure a strategic Customer Relationship Management \(CRM\) platform to enable it to transform the customer and staff experience\. The CRM platform will provide a proactive customer experience, automate processes and provide workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff\. The strategic platform will replace our main existing CRM and workflow tools by either bringing them together in one place or offering an alternative solution to the CRM that we currently have in place\. Further information and the ITT documents are available via the OPEN Tender portal\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f000f631-7c08-4a35-b605-ce531b6797f4-886591)