# Extended - Independent debt advice service July 2021

> A sourced UK public sector contract award published by Phoenix Community Housing.

## Key facts

- Buyer: [Phoenix Community Housing](/buyers/phoenix-community-housing/contract-awards)
- Tender value: £35,000
- Published: 18 August 2021
- Contract start: 1 October 2021
- Contract end: 30 September 2023
- Stage: open_tender
- Procurement category: services
- Notice ID: 20b4b578-853a-4c10-9c3d-e7e9983f2790-461783
- OCID: ocds-b5fd17-82e1e484-1cc9-441f-839a-5b10ef9e2cc0

## Description

A two year contract for the provision of an independent debt advice service for Phoenix residents\. A responsive appointment service is anticipated and will be expected to assist residents with resolution of debt matters in connection with \(but not limited to\): priority debts including council tax, non-priority debts, benefit challenges, benefit claims, possession claims and family/ housing/ legal matters\. Scope of service to include: - Mixed-media appointments delivered directly to residents - Carry out initial assessments - Build relationships - Case management - Provide advice and guidance on all debts - Give advice on budgeting - Advice on claiming correct benefits / entitlements - Family/housing/legal - Appeals - Resident workshops/training

## Related contract awards

- [Independent Debt Advice Service](/contracts/ocds-b5fd17-ca20d55c-9fb8-4cd4-81f6-017fda0f9bc8) — Phoenix Community Housing
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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/20b4b578-853a-4c10-9c3d-e7e9983f2790-461783)