ContractPulse
Awarded

Customer Surveying Services

£10,000,000

Hyde Housing AssociationWatermelon Research Ltd
services

Contract Details

Tender Value
£10,000,000
Stage
Awarded
Published
Awarded

Timeline

Awarded
Start
Disclosed
End

Description

Hyde is looking to procure survey solution(s) that enable us to collect, view and analyse customer feedback. Areas of interest for to be surveyed include: •General perception (e.g. overall satisfaction, net promotor score) •Satisfaction with key services / customer touchpoints (e.g. feedback following a property repair / maintenance, complaint, new letting, anti-social behaviour case handling)

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