# Customer Surveying Services

> A sourced UK public sector contract award published by Hyde Housing Association.

## Key facts

- Buyer: Hyde Housing Association
- Supplier: Watermelon Research Ltd
- Award value: £10,000,000
- Tender value: £10,000,000
- Award date: 1 April 2019
- Published: 12 April 2019
- Contract start: 9 April 2019
- Contract end: 31 March 2023
- Stage: awarded
- Procurement category: services
- Notice ID: fa14dab6-ae31-41b7-8cec-9250697dd5d4-283417
- OCID: ocds-b5fd17-83a243c7-1d71-4d0e-bc30-037fc739bb6b

## Description

Hyde is looking to procure survey solution\(s\) that enable us to collect, view and analyse customer feedback\. Areas of interest for to be surveyed include: •General perception \(e\.g\. overall satisfaction, net promotor score\) •Satisfaction with key services / customer touchpoints \(e\.g\. feedback following a property repair / maintenance, complaint, new letting, anti-social behaviour case handling\)

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fa14dab6-ae31-41b7-8cec-9250697dd5d4-283417)