# Customer Insight Survey 2022

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Water Services Regulation Authority
- Contract winner: [OPINION RESEARCH SERVICES LIMITED](/contract-winners/opinion-research-services/public-sector-contract-awards)
- Award value: £36,215
- Tender value: £36,215
- Award date: 25 March 2022
- Published: 6 June 2022
- Contract start: 4 April 2022
- Contract end: 31 August 2022
- Stage: awarded
- Procurement category: services
- Notice ID: c0a3767b-2784-4ba4-b0ca-a4e028e7fcbd-544098
- OCID: ocds-b5fd17-83d60ca3-5759-4f29-a9ab-281099aeeab3

## Description

A quantitative customer research survey, with the overall objective of helping Ofwat monitor and build its understanding of how the business retail market is performing and delivering for customers by gauging the priorities, views and experiences of eligible business customers\. It also aims at helping CCW have a more informed view of the market, in particular from the customers' perspective\. Additional information: For further information, please contact procurement@ofwat\.gov\.uk

## Related contract awards

- [Change Consultancy Servies](/contracts/ocds-b5fd17-4f49e249-93ca-420d-8391-fba6eb42454b): THE WATER SERVICES REGULATION AUTHORITY
- [SRN Technical Consultant](/contracts/ocds-b5fd17-9ed4fc69-ca38-465b-aef1-d7c283b21289): Water Services Regulation Authority
- [Developing the Security Operations Capability](/contracts/ocds-b5fd17-97557d50-6af3-4d7d-accb-45f4fd813f3c): Water Services Regulation Authority
- [Consultation for Selective Licensing Scheme in Liverpool](/contracts/ocds-b5fd17-04c57ca6-2d63-418d-8c49-d1b8d420eb98): Liverpool City Council
- [SHMA](/contracts/ocds-b5fd17-494ab4f0-9b02-40ec-a1e5-79a6cc4847ff): London Borough of Redbridge
- [Victim of Crime User Satisfaction Survey](/contracts/ocds-b5fd17-38874c51-adaf-4f05-9666-ff583b585a5a): British Transport Police

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c0a3767b-2784-4ba4-b0ca-a4e028e7fcbd-544098)