# WSCC - JS - Soft Market Test - Outsourced Contact Centre

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [West Sussex County Council](/buyers/west-sussex-county-council/contract-awards)
- Published: 13 October 2021
- Planned start: 1 October 2022
- Planned end: 30 September 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: ee63b815-b23a-4983-a9d1-512cd02c4885-476657
- OCID: ocds-b5fd17-840a081e-51a8-452b-8681-8bd72f4135b7

## Description

Soft market engagement The Council is looking to procure an outsourced Contact Centre solution to support it's Customer Experience Service\. This solution is intended to replace the Council's existing arrangements which will expire in September 2022\. The purpose of this soft market test is to seek feedback from Service Providers on the business and technical requirements of a proposed procurement of an outsourced Contact Centre underpinned by the Council's Customer Service Target Operating model \(TOM\)\. Please read the attached documentation and if you feel that your organisation is able to contribute to this exercise please complete the questionnaire at the end of this document and return via SE Shared Services e-sourcing system by 12:00 on 25 October 2021\. The web address is https://www\.sesharedservices\.org\.uk/esourcing Please note: this market testing exercise is not an invitation to tender or a request for formal expressions of interest\. Any documents contained within do not form any part of an invitation to tender\. West Sussex County Council \(WSCC\) is issuing this request for information only\. Additional information: Is a Recurrent Procurement Type? : No

## Related contract awards

- [WSCC Route 20041 Crawley to Jigsaw School - 4 seats, 1 PA](/contracts/ocds-b5fd17-e818da49-bc5d-465b-9b83-7f4d166cba2d): West Sussex County Council
- [WSCC Route 52074 - East Grinstead - Step by Step School - 1 Pass - 1 PA](/contracts/ocds-b5fd17-6169f7b1-2f61-4106-b48a-fec02c2c8a0d): West Sussex County Council
- [WSCC Route 20038 - Bognor Regis to St Anthonys School - 4 Seats, 1 Passenger](/contracts/ocds-b5fd17-01bf7c85-472a-4e71-b637-07cf13d2cc4a): West Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ee63b815-b23a-4983-a9d1-512cd02c4885-476657)