# Award Contract for The Provision of AAIB Telephone System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DfTc - Department for Transport](/buyers/dftc-department-for-transport/contract-awards)
- Contract winner: Voice 2 Voice Limited
- Award value: £75,000
- Award date: 13 November 2023
- Published: 1 December 2023
- Contract start: 13 November 2023
- Contract end: 12 November 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 56941d10-18a4-4f20-a665-4f84451a5e74-703556
- OCID: ocds-b5fd17-847adce0-e5e9-41a7-8914-cd90d5e9e6f2

## Description

The contract was awarded to the supplier for a service requirement for the AAIB \(Air Accidents Investigation Branch\) who investigate civil aircraft accidents and serious incidents within the UK, its overseas territories and crown dependencies\. The AAIB relies on its 24-hour accident reporting line, and other telephony services\. REQUIREMENT The AAIB currently use a hosted Mitel Unified Communications system that delivers telephony to the business\. It features DDI's \(Direct Dial Numbers\) for all staff\. These are presented on desktop handsets\. DDI's also exist for communal area handsets and conference phones\. With the changing expectations on working environments and practices, we are seeking a modern and resilient telephony provision with Unified Communications\. New technology is now available which will help AAIB to deliver a modern telephony system\. We are also mindful of the planned retirement of the Public Switched Telephone Network \(PSTN\) by 2025, of which we are still utilizing some lines\.

## Related contract awards

- [Transport Data Standards Ecosystem](/contracts/ocds-b5fd17-80a48163-6515-4d6a-b850-83b15f945fa3): DfTc - Department for Transport
- [Vehicle Lighting Glare Research - Phase 2](/contracts/ocds-b5fd17-e5ac2eb0-ee02-4f24-9b0e-c50f2874b769): DfTc - Department for Transport
- [TRHS0022 HS1 - Insurance Advisory Review](/contracts/ocds-b5fd17-7e4c43fa-c5b0-4802-8322-3c70b0e730af): DfTc - Department for Transport
- [NPS Telephony 2024](/contracts/ocds-b5fd17-c6b90476-88e9-4590-afaa-f6a3ef1aab9b): Ministry of Justice
- [South West & Wales NPS Telephony 2021/22](/contracts/ocds-b5fd17-b3f1831d-f9e6-4e07-aa91-f2e36a9b5f2a): Ministry of Justice

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/56941d10-18a4-4f20-a665-4f84451a5e74-703556)