# Networks Incident Management Analysis

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department For Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [Gartner UK Limited](/contract-winners/gartner-uk/public-sector-contract-awards)
- Award value: £97,886
- Tender value: £97,886
- Award date: 8 August 2025
- Published: 27 August 2025
- Contract start: 18 August 2025
- Contract end: 26 September 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 55e842c4-f53c-487b-8c46-e0bf78e80ff9-860861
- OCID: ocds-b5fd17-8497d3e6-90a2-40fd-81f2-c8bba1faf118

## Description

A hypothesis-led investigation of recent P1 level network issues experienced by DWP; potentially the interface between network and cloud environments Approach to cover: an analysis of recent incidents and current management processes and use of tooling and a comparison to good practice

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- [ITEP1204 - Gartner Research Services](/contracts/ocds-b5fd17-9c1b5627-d285-4778-a98f-68292eb932d5): National Highways Limited

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/55e842c4-f53c-487b-8c46-e0bf78e80ff9-860861)