# Digital Experience Monitoring

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [HM Land Registry](/buyers/hm-land-registry/contract-awards)
- Contract winner: [Softcat](/contract-winners/softcat/public-sector-contract-awards)
- Award value: £186,000
- Tender value: £891,828
- Award date: 29 April 2024
- Published: 20 January 2025
- Contract start: 29 April 2024
- Contract end: 28 April 2025
- Stage: awarded
- Procurement category: goods
- Notice ID: b09fee93-524a-4909-8a8d-a8e0c8a13aa9-818610
- OCID: ocds-b5fd17-855eb3c6-60a3-4d51-a143-e37db6ee5701

## Description

HMLR are looking to improve their monitoring capabilities with a specific view on the end user and their digital experience, enabling a better view on the productivity of our Casework community\. HMLR are looking for a tool that will help us identify improvements in our Casework toolsets, will alert us to end user issues, and will allow us a view of our digital experience over time\.

## Related contract awards

- [SCS1 Recruitment HMLR701242](/contracts/ocds-b5fd17-f4871600-9e96-480f-95d4-cf5d82c87042): HM Land Registry
- [HMLR701028 - SCS1 Recruitment](/contracts/ocds-b5fd17-19842d2f-8c3c-4128-b88f-085685ac2783): HM Land Registry
- [Contact Centre Technology Maintenance & Support](/contracts/ocds-b5fd17-19ad8800-1d9b-4aa8-91ca-d04dc8ae15b4): HM Land Registry
- [DDaT26245 - Cloud Security Subscription](/contracts/ocds-b5fd17-831b0b96-b736-477f-9518-ccc4e5c24035): UK SHARED BUSINESS SERVICES LIMITED
- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1): UK SHARED BUSINESS SERVICES LIMITED
- [UKSBS ServiceNow renewal](/contracts/ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc): UK SHARED BUSINESS SERVICES LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b09fee93-524a-4909-8a8d-a8e0c8a13aa9-818610)