# IT Service Management Platform \(ITSM\) Delivery Partner \(Discovery to Implementation\)

> A sourced UK public sector contract award published by MCA - Maritime and Coastguard Agency.

## Key facts

- Buyer: [MCA - Maritime and Coastguard Agency](/buyers/mca-maritime-and-coastguard-agency/contract-awards)
- Supplier: [ILLUMINET SOLUTIONS LIMITED](/suppliers/illuminet-solutions/public-sector-contract-awards)
- Award value: £147,500
- Tender value: £147,500
- Award date: 21 July 2025
- Published: 6 August 2025
- Contract start: 28 July 2025
- Contract end: 30 April 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 7ba7a96b-a3bb-4fac-957b-536ad534a092-857948
- OCID: ocds-b5fd17-86860d40-37c4-4a38-a0c8-4f6b7f6d097b

## Description

The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management \(ITSM\) solution\. This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution\. The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs\. This contract was awarded following a G-Cloud 14 buying process\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7ba7a96b-a3bb-4fac-957b-536ad534a092-857948)