# ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [ROCHDALE BOROUGHWIDE HOUSING LIMITED](/buyers/rochdale-boroughwide-housing-limited/contract-awards)
- Tender value: £60,000
- Published: 3 March 2021
- Planned start: 3 May 2021
- Planned end: 2 May 2023
- Stage: open_tender
- Procurement category: services
- Notice ID: 38de0555-45de-43c8-8c38-61c6875e14ee-417256
- OCID: ocds-b5fd17-86f9cd9a-2084-4536-8e83-e0b3a21deec4

## Description

Background Rochdale Boroughwide Housing's responsive repairs service is one of our most important functions as a landlord and we aim to deliver the service to a high standard which meets the needs of our tenants\. Responsive repairs can be defined as "works to rectify or maintain a component in the fabric of the home which is faulty or requires a repair for which the Landlord is responsible"\. It is our aim to deliver an efficient, effective and value for money responsive repairs service that complies with all relevant legislative and regulatory requirements\. Our repairs policy covers all areas with regards to the maintenance and upkeep of RBH properties, excluding gas servicing and empty properties maintenance\. It clarifies the landlord and tenant responsibilities under the tenancy agreement and the service standards customers can expect from RBH\. Our intention is to deliver the service effectively and efficiently in order to optimise the financial resources available to invest in the service\. Additional information: Please note that all correspondence must take place via the messaging service on www\.the-chest\.org\.uk

## Related contract awards

- [RFQ for the provision of Mobiles & Tablets](/contracts/ocds-b5fd17-0585db19-85de-408f-86f1-7e32888b0138): ROCHDALE BOROUGHWIDE HOUSING LIMITED
- [RFQ For the Provision of Asbestos Sampling and Analysis](/contracts/ocds-b5fd17-719ea943-40ea-43af-b1ef-c9d60d09562e): ROCHDALE BOROUGHWIDE HOUSING LIMITED
- [RFQ For the provision of a Server and SAN supply](/contracts/ocds-b5fd17-34237744-837b-4f7b-a488-0dd86ec5f65f): ROCHDALE BOROUGHWIDE HOUSING LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/38de0555-45de-43c8-8c38-61c6875e14ee-417256)