Accreditation Consultancy Services

The Parliamentary and Health Service Ombudsman (PHSO) wishes to introduce an internal accreditation process for circa 80 senior caseworkers who carry out its investigations into complaints. PHSO has developed a draft framework in house to build on and have completed the recruitment of a training team to take on initial anticipated internal assessor and lead trainer roles. PHSO has the longer term objective of converting the internal scheme to an external scheme.

We have already launched a comprehensive role ready and professional skills training programme for all staff to support ever greater standard of quality casework.

The objective of this procurement is to appoint an accreditation consultant on a temporary basis, to lead and deliver the various elements which will make up the implementation of PHSO's internal accreditation (non UK qualification) framework and programme for senior caseworkers. This will be to a level that would be transferable to a nationally accredited qualification at a later date if required.

Please see attached Invitation to Tender document for detailed information including specification and instructions on submitting a tender.