# Telephony Voice Artist

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M REVENUE & CUSTOMS](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: Mazaru Limited
- Award value: £112,325
- Tender value: £112,325
- Award date: 31 January 2025
- Published: 20 February 2025
- Contract start: 31 January 2025
- Contract end: 31 October 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 37c1c73b-7fd6-43b9-b41f-b63e2dbe3641-826953
- OCID: ocds-b5fd17-8769bd3b-6eaa-4372-95e9-a705bcef9549

## Description

This contract is for the provision of a managed Voice Artist service for HMRC's telephony platform\. This is to record prompts, confirmations, and informational messages on the HMRC telephony platform\.

## Related contract awards

- [TPC STRATEGIC DELIVERY PARTNER](/contracts/ocds-b5fd17-4310452a-3d86-46ea-b34d-f2f93f29decb): H M REVENUE & CUSTOMS
- [SAP Success Factors Contract Subscription renewal](/contracts/ocds-b5fd17-44294bd6-c63e-441a-b381-e9cbe884de3f): H M REVENUE & CUSTOMS
- [PCI DSS Attestation contract](/contracts/ocds-b5fd17-c7e49934-dfbe-41ca-bb92-ca3c6aaf5b6c): H M REVENUE & CUSTOMS
- [Mazaru Customer Services \(con\_21167\)](/contracts/ocds-b5fd17-eadb628f-809a-45bd-a226-37226fac5bb0): Department For Education
- [Telephony Service Voice Artist](/contracts/ocds-b5fd17-fd98ff15-c54d-4d68-bf94-974d12b7879c): H M Revenue & Customs
- [Interactive Voice Recognition \(IVR\) Response Communications](/contracts/ocds-b5fd17-2a983c5f-ef40-4eed-81d2-718f33d5be18): Department for Education

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/37c1c73b-7fd6-43b9-b41f-b63e2dbe3641-826953)