# Hindhead Tunnel Switches Maintenance

> A sourced UK public sector contract award published by Highways England.

## Key facts

- Buyer: Highways England
- Supplier: NTT United Kingdom Limited
- Award value: £85,844
- Tender value: £85,844
- Award date: 31 March 2021
- Published: 13 April 2021
- Contract start: 1 April 2021
- Contract end: 1 April 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 43539b0e-20ae-45b1-8d36-a1c7b670b30e-428047
- OCID: ocds-b5fd17-88e4f929-568c-4dff-9b30-0672ba999a9c

## Description

The Provider will: - Provide 24/7 monitoring and alarm response - Provide 24/7 maintenance with an SC-cleared onsite engineer within the agreed 4 hour SLA - Carry out back office activity, including call handling, ensuring asset register is updated, and access to Manage Centre Portal - Provide quarterly service reports, focusing on software version upgrades, MACDs, Patches, and SLA achievement - Carry out repairs if instructed by The Contracting Authority within the agreed 4 hour SLA - Carry out emergency repairs within the agreed 4 hour SLA

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/43539b0e-20ae-45b1-8d36-a1c7b670b30e-428047)