# Cloud Based Telephony & IVR Service

> A sourced UK public-sector contract award published by Security Industry Authority.

## Key facts

- Public buyer: [Security Industry Authority](/buyers/security-industry-authority/contract-awards)
- Contract winner: DATRIX LIMITED
- Award value: £150,000
- Tender value: £150,000
- Award date: 4 February 2021
- Published: 8 March 2021
- Contract start: 1 May 2021
- Contract end: 30 April 2023
- Stage: awarded
- Procurement category: services
- Notice ID: bcaa3362-2c71-4618-b343-8f747bdb474d-415664
- OCID: ocds-b5fd17-89bc9bad-7ac2-47b4-8e79-fedd7867a007

## Description

Provision of contact centre telephony services\.SaaS & Support, Telephony & IVR 2 Yr Agreement\. Inc Fixed and PAYG charges\. Additional information: Please contact us via sia\.procurement@sia\.gov\.uk if you have any queries in relation to this contract\.

## Related contract awards

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- [Social Media Management](/contracts/ocds-b5fd17-6e4633f3-ddde-4f50-9cce-8c8b79abae48): Security Industry Authority
- [Utilisation Sensor purchase](/contracts/ocds-b5fd17-604d5dd6-6bb8-41c7-8a6e-8a84da6891ab): COMMUNITY HEALTH PARTNERSHIPS LIMITED
- [DS296-19 Wireless Access Points](/contracts/ocds-b5fd17-28e2ba5e-5b5c-4c0d-a3cc-e2673bd6c7a2): DEVON & SOMERSET FIRE & RESCUE SERVICE
- [CSC Call handling work \(Recording\)](/contracts/ocds-b5fd17-149f49ac-e701-4111-9877-384b4bf48950): HER MAJESTYS LAND REGISTRY

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/bcaa3362-2c71-4618-b343-8f747bdb474d-415664)