UK SBS PS17229 High-Quality Consumer Complaints Data

The final date and time for the submission of bids is 17/11/2017 at 14:00

The requirement is for high quality consumer complaints data (as defined in the 'Requirements' section below) for use by consumer protection organisations. The development of the digital infrastructure required to deliver this data is an essential prerequisite, but is ultimately ancillary to the supply of high quality data. To ensure compatibility with the internal systems of the data owners, the contractor must deliver both the high quality data and all necessary data infrastructure.

Note : Please disregard any content in this notice that requests your organisation "to apply directly to the buyer" as this unfortunately a system generated error, that is outside of the Contracting Authorities control .

All tender information MUST be submitted through the CCS eSourcing Portal.

Please ensure you review all attached information to ensure a full understanding of this requirement. All attachments can be found with the RFx attachments tab within the Emptoris System.

This contract will be awarded based on the evaluation criteria set out in the ITQ document.

How to Apply

As part of the strategic alliance between UK Shared Business Services Ltd (UK SBS) and Crown Commercial Service (CCS), UK SBS will be using the CCS eSourcing Suite for this procurement.

To register on the CCS eSourcing portal please follow the details contained within the Additional Information section of this notice.

If you are already registered on the CCS eSourcing portal and wish to register your interest in this opportunity please email; expressionofinterest@crowncommercial.gov.uk

Your email must clearly state: • the name and reference for the procurement you wish to register for; • the name of the registered Bidder; • the name and contact details for the registered individual sending the email.

Additional information: DO NOT APPLY DIRECTLY TO BUYER

All submissions will be assessed in accordance with the Public Contracts Regulations 2015, for procurement values that exceed Regulation 5 (Threshold amounts)

Responses must be received by the date in the bid documents.

Responses received outside or concurrently using the eSourcing process will not be accepted or considered further for this opportunity.

How to Register on the CCS eSourcing Suite

Full details of this opportunity can be found on the e-sourcing portal please follow instructions below. If you have not yet registered on the eSourcing Suite, this can be done online at https://gpsesourcing.cabinetoffice.gov.uk by following the link 'Register for CCS eSourcing'.

Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering, who will be entering into a contract if invited to do so.

Once you have registered on the eSourcing Suite, a registered user can express an interest for a specific procurement. This is done by emailing expressionofinterest@crowncommercial.gov.uk.

Your email must clearly state: • name and reference for the procurement you wish to register for; • name of the registered Bidder; • name and contact details for the registered individual sending the email.

Crown Commercial Service will process the email and then enable the Bidder to access the procurement online via the e-Sourcing Suite. The registered user will receive a notification email to alert them once this has been done. The Sourcing documents can then be accessed on the eSourcing Suite at: https://gpsesourcing.cabinetoffice.gov.uk using the instructions detailed in the Specification documents within Contracts Finder.

As a user of the e-Sourcing Suite you will have access to Emptoris email messaging service which facilitates all messages sent to you and from you in relation to any specific RFX event.