# Victim Satisfaction & Public User Surveys

> A sourced UK public sector contract award published by Police and Crime Commissioner for North Wales Police & North Wales Police.

## Key facts

- Buyer: [Police and Crime Commissioner for North Wales Police & North Wales Police](/buyers/police-and-crime-commissioner-for-north-wales-police-north-wales-police/contract-awards)
- Supplier: [Opinion Research Services](/suppliers/opinion-research-services/public-sector-contract-awards)
- Award value: £128,000
- Tender value: £18,000
- Award date: 7 August 2023
- Published: 7 August 2023
- Contract start: 1 September 2023
- Contract end: 1 September 2028
- Stage: awarded
- Procurement category: services
- Notice ID: b5a96e24-710b-421f-9156-f619ac3290cc-669742
- OCID: ocds-b5fd17-8b7fe5e5-f758-4b0c-863f-93c284158cf5

## Description

All Surveys must be undertaken by bilingual interviewers, who are able to undertake surveys in Welsh and English equally\. All surveys will be initiated in the language of preference if previously held by North Wales Police\. The person being interviewed should be able to switch between Welsh and English as they require within the same call without the need to be called back or switch to a different interviewer\. The requirements are laid out in the legislation as below\. Cytundeb ar gyfer darparu Holiaduron Bodlondeb Dioddefwr a Defnyddiwr Cyhoeddus Mae Heddlu Gogledd Cymru ynghyd â'r Comisiynydd yr Heddlu a Throsedd \(CHTh\) yn chwilio am gyflenwr addas i ddarparu Gwasanaeth Dwyieithog Lawn i ymgymryd â holiaduron dioddefwyr\. Bydd yr Heddlu'n gofyn i'r contractwr llwyddiannus allu cynnig tystiolaeth o'u profiad ac arfer gorau yn y maes hwn a'r gallu i wneud arolwg i ateb terfynau amser yr heddlu\. Mae'r cytundeb yn debygol o ddechrau oddeutu Mehefin 2023 a fydd yn rhedeg am gyfnod o 2 flynedd gyda'r dewis o fewn y cytundeb i ymestyn \+1\+1\+1 os yw'r ddau barti yn hapus gyda'r perfformiad a ddarparwyd\. Mae gwybodaeth a dogfennau pellach ar gael ar y System E-dendro Cyflenwad yr UE / Golau Glas ar https://uk\.eu-supply\.com/login\.asp?B=BLUELIGHT Dylai unrhyw gwestiynau gael eu codi drwy adran Negeseuon y Tendr\. Noder na fydd unrhyw ohebiaeth yn cael ei roi tu allan i'r system\. Y dyddiad cau ar gyfer ymatebion yw 16 Mehefin 2023\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b5a96e24-710b-421f-9156-f619ac3290cc-669742)