# Call Handling Service \(Telecare\)

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [London Borough of Bromley](/buyers/london-borough-of-bromley/contract-awards)
- Tender value: £200,000
- Published: 9 May 2019
- Planned start: 1 November 2019
- Planned end: 31 October 2024
- Stage: open_tender
- Procurement category: services
- Notice ID: cf1b5bb8-5802-4f23-ae36-54427aaae4f1-288342
- OCID: ocds-b5fd17-8ba6f2cd-fbae-432e-ba58-5d64ca7d995e

## Description

The Council is tendering for a Service to be available 24 hours a day, 7 days a week, throughout the year and shall consist of: • A computerised telephone answering service which can simultaneously respond to all calls from alarms dispersed in the community and facilitates clear voice contact between the Contractor's staff and Service Users and which shall operate instantaneously when required and be available at all times\. • On receiving a call, the operator shall contact the Council or an alternative nominated phone number which may be friends, family or neighbour of the Service User\.

## Related contract awards

- [New Liquid Roof and Associated Works](/contracts/ocds-b5fd17-abd1265c-8145-4385-a8f1-116b3dae64b4): London Borough of Bromley
- [Training to Support NHS Health Checks in Bromley](/contracts/ocds-b5fd17-01cffacd-c433-41ee-8c08-88bd3403f08e): London Borough of Bromley
- [Kelsey Lakes Desilting Project](/contracts/ocds-b5fd17-71905c48-b80f-41f0-aa84-ec7f6b09d28f): London Borough of Bromley

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cf1b5bb8-5802-4f23-ae36-54427aaae4f1-288342)