# Freshservice Subscription

> A sourced UK public sector contract award published by Ipswich Borough Council.

## Key facts

- Buyer: [Ipswich Borough Council](/buyers/ipswich-borough-council/contract-awards)
- Supplier: [Freshworks Inc](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £36,020
- Tender value: £36,020
- Award date: 3 August 2025
- Published: 12 December 2025
- Contract start: 11 August 2025
- Contract end: 11 August 2028
- Stage: awarded
- Procurement category: services
- Notice ID: cc3fde82-573c-4b8a-a7e5-5e12a8d936fb-866056
- OCID: ocds-b5fd17-8c11a505-7ccb-4617-887e-d4c3d00b6ac8

## Description

Service Desk platform for users to raise and monitor request forms\.

## Related contract awards

- [Fenn Bright Circle - play equipment](/contracts/ocds-b5fd17-c00e3c24-3b0a-456d-9096-023ee4c57e88) — Ipswich Borough Council
- [Ellenbrook open space - play equipment](/contracts/ocds-b5fd17-2a65b2a7-2563-4656-90c4-e37f698ce51d) — Ipswich Borough Council
- [Plastic Bins](/contracts/ocds-b5fd17-8678d18e-6119-49c9-ba53-6d5868d3218b) — Ipswich Borough Council
- [Metal Bins](/contracts/ocds-b5fd17-21b19c53-ff1d-4017-83a3-bc288bef8b09) — Ipswich Borough Council
- [GB-Hull: IT Service Desk](/contracts/ocds-b5fd17-eb13a454-60cf-4493-aaeb-ba4f9c411311) — BIP SOLUTIONS LIMITED
- [Contract Award for Freshworks ITSM Software](/contracts/ocds-b5fd17-215a8f96-5646-4c0e-86d6-077005137c2a) — Royal Borough of Kensington and Chelsea
- [Service Management Tool - Support Hubs](/contracts/ocds-b5fd17-799774fa-093e-47dc-baab-71426e470dda) — British Transport Police
- [Capability Query Management](/contracts/ocds-b5fd17-34e2f426-2201-4b0c-8eb0-febb2f9bbb7a) — Cabinet Office
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-72db28b1-c882-4e40-8470-acd916a51a98) — East Sussex County Council
- [QLT354 2026-08-26 \(0900\) Leiston - Roman Hill Primary School, Lowestoft \(4 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-3418d9ed-524a-41de-8487-25e33a827cf8) — Suffolk County Council Passenger Transport
- [QBR087 2026-08-26 \(0900\) Lowestoft / Worlingham - The Woodview Project, Worlingham \(6 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-75a81455-cf68-41f3-8b47-ece5ddb308f0) — Suffolk County Council Passenger Transport
- [QOC940 2026-08-25 \(0900\) Lowestoft - Ness Point School, Gt Yarmouth \(4 seats\) - AWARD](/contracts/ocds-b5fd17-4dc15fef-5535-4fdf-b910-40ae6110e71d) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cc3fde82-573c-4b8a-a7e5-5e12a8d936fb-866056)