CBC-1239-T-AE Unified Communications Solution - AWARD

The Council (CBC) has adopted flexible working practices and is looking for a Unified Communication solution to support this approach.

You are invited to tender for a 3-year contract for the provision of one (or more) Lots making up the provision and ongoing 3rd line support of a new, cloud based, Unified Communications Solution (UCS) for CBC. The Lots you are invited to tender for that make up this UCS are:

1. Lot 1 - Provision of Mobile phone hardware 2. Lot 2 - Provision of Mobile voice and data services (via supply of SIMs) 3. Lot 3 - Provision and deployment of Session Initiation Protocol (SIP) trunks 4. Lot 4 - Provision and deployment of Session Border Controllers (SBC) managed service 5. Lot 5 - Provision and deployment of Telephony solution 6. Lot 6 - Provision and deployment of Contact Centre solution 7. Lot 7 - Provision and deployment of Interactive Voice Response (IVR) solution 8. Lot 8 - Provision and deployment of Workforce Management (WFM) solution 9. Lot 9 - Provision and deployment of Meeting Room solution

Suppliers may bid for one or more Lots and there is no limit to the number of Lots a supplier can bid for, nor is there any limit on the number of Lots a single supplier may be awarded. Where a supplier is awarded more than one Lot, CBC may combine the Lots into a single contract.

CBC reserve the right not to award any or all Lots.