# Out of Hours Call Handling

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [London Borough of Sutton](/buyers/london-borough-of-sutton/contract-awards)
- Contract winner: SITEL
- Award value: £166,000
- Tender value: £166,000
- Award date: 25 October 2022
- Published: 20 June 2024
- Contract start: 13 February 2023
- Contract end: 12 February 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 4e476526-5887-419b-8e54-d7d2e676711f-760841
- OCID: ocds-b5fd17-8d2d99a1-2ef1-4951-b440-49e75eecfca0

## Description

Provision of an out of hours \(OOH\) call handling service for the boroughs Sutton, Kingston, Merton and Richmond\. This service will provide the front door for an Emergency Duty Team \(EDT\) service for Adult's and Children's social care calls as well as other non-social care calls from the general public\. The non-social care calls can range from reporting a dangerous structure or a pothole in the area\. This service covers all incoming calls between the hours of 5pm and 8am Monday to Friday and 24 hours throughout the whole weekend plus bank holiday\.

## Related contract awards

- [Transformation Partner \(Financial sustainability\)](/contracts/ocds-b5fd17-ea12f4f1-6965-483e-b254-2e18df653d08): London Borough of Sutton
- [Works at Alexandra Gardens - External Refurbishment to 3 No\. Residential Blocks of Flats](/contracts/ocds-b5fd17-bbc06b68-bbb5-4410-b6ea-9b878a3af978): London Borough of Sutton
- [Fast Track Validation](/contracts/ocds-b5fd17-a20efd87-fd40-4feb-9899-09e9ebd8a583): London Borough of Sutton
- [Contact Centre Services for UKVI](/contracts/ocds-b5fd17-25681953-e3be-4488-9778-ec5c4751edc8): Crown Commercial Service

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4e476526-5887-419b-8e54-d7d2e676711f-760841)