# SOFT MARKET TEST - Customer Service IT Solution Melton Borough Council

> A sourced UK public sector contract award published by Welland Procurement.

## Key facts

- Buyer: [Welland Procurement](/buyers/welland-procurement/contract-awards)
- Published: 12 April 2024
- Contract start: 1 April 2025
- Contract end: 31 March 2030
- Stage: open_tender
- Procurement category: services
- Notice ID: 2cbf23ff-4b03-4fe8-ae97-9865063d840e-740584
- OCID: ocds-b5fd17-8dea48b2-d417-410f-b4c3-6e02abb188ac

## Description

The Council would like to hear from suppliers of IT solutions in relation to a customer service journey, to be used by the Customer Services team at Melton Borough Council\. The Council is open to how this new provision could be delivered, including different solutions that may be available, how the service could be improved with innovation and what can be provided on a long-term basis\. Please log on to ProContract e-procurement portal and search for project reference DN719405 for further information\. https://procontract\.due-north\.com/Register

## Related contract awards

- [MBC-1650 DIGITAL POST ROOM](/contracts/ocds-b5fd17-586167a3-5f7f-4d51-bcf8-c718bd572b4f) — Welland Procurement
- [MBC-1515 Gretton Court, Wilton Court and Bradgate Flats Lift Works](/contracts/ocds-b5fd17-ff3e1869-112c-494f-8cd0-af4cba67f558) — Welland Procurement
- [BASSETLAW DISTRICT COUNCIL CLEANING CONTRACT FURTHER COMPETITION UNDER ESPO TOTAL CLEANING SERVICE SOLUTIONS, 263\_25 LOT 1](/contracts/ocds-b5fd17-331af483-257e-4185-9647-368f4e649741) — Welland Procurement
- [HDC1464-4 FURTHER COMPETITION UNDER YPO PURCHASE, LEASE AND HIRE OF SPECIALIST VEHICLES 3\.5T AND OVER INCLUDING ASSOCIATED PRODUCTS AND SERVICES YPO CONTRACT REFERENCE: 0001170 LOT 6 - PURCHASE AND LEASE OF CHASSIS MOUNTED SWEEPING AND CLEANING UNITS](/contracts/ocds-b5fd17-0210b6a6-82a1-4366-85fe-015d10276a50) — Welland Procurement
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-c807205b-b095-4dad-80ed-5eb64a2885e7) — East Sussex County Council
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-55e2b94b-d1f7-485f-ab3c-6123a76beae9) — East Sussex County Council
- [CA18412 - Learning Community Trust Tender for Catering Services](/contracts/ocds-b5fd17-fab6db00-dc97-499d-af4a-37d2076c9246) — Learning Community Trust
- [Autonomous Site Perimeter Patrolling using Quadrupeds](/contracts/ocds-b5fd17-4be89c95-5ead-4c7c-a55f-81732a20fef4) — MERCELL UK LTD
- [Impact Evaluation of Consumer Regulation Reforms](/contracts/ocds-b5fd17-f6d71bd4-9676-48dc-8dab-9fb662b42a3c) — Regulator of Social Housing
- [T520: Fundamentals of Groundwater Modelling](/contracts/ocds-b5fd17-9535604d-cb7b-43f0-887f-5d917398c266) — Defra Commercial
- [T519: LNAPL Site Conceptualisation and Management](/contracts/ocds-b5fd17-0ba677bf-d16a-4ba7-90b7-235b3aff32b8) — Defra Commercial
- [DHSC Data Transformation Programme](/contracts/ocds-b5fd17-87a962e5-5689-4c89-aafd-6ad14acabc9f) — Department of Health and Social Care \(DHSC\)

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2cbf23ff-4b03-4fe8-ae97-9865063d840e-740584)