# Provision of UK Customer Satisfaction Index Report

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DVLA - Driver & Vehicle Licensing Agency](/buyers/dvla-driver-vehicle-licensing-agency/contract-awards)
- Contract winner: Institute of Customer Services
- Award value: £27,800
- Tender value: £50,040
- Award date: 23 July 2024
- Published: 19 August 2025
- Contract start: 1 August 2024
- Contract end: 31 July 2026
- Stage: awarded
- Procurement category: services
- Notice ID: fad242c3-5093-4810-9948-28f589f80f50-859794
- OCID: ocds-b5fd17-8e6ddd3a-0e88-47f2-b59b-666d88f5f5f4

## Description

The Institute of Customer Service \(ICS\) conduct research twice a year to produce the UK Customer Satisfaction Index \(UKCSI\) analysis, which is available from January and July annually\. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations\. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services\. 12 month Extension called off\.

## Related contract awards

- [Provision of BreakFix](/contracts/ocds-b5fd17-9cc8960d-b550-4719-98fc-877bfb3e9e58): DVLA - Driver & Vehicle Licensing Agency
- [Provision of HR Research, Advisory and Benchmarking Services](/contracts/ocds-b5fd17-e2cb6d5d-e804-434f-af6f-07453fdf0e58): DVLA - Driver & Vehicle Licensing Agency
- [Provision of Secure Email Gateway and Support - PS8250](/contracts/ocds-b5fd17-2ea30b5e-3ff5-4298-8f29-3a02b1e7189f): DVLA - Driver & Vehicle Licensing Agency
- [Provision of Institute of Customer Services \(ICS\) Report](/contracts/ocds-b5fd17-77a00b59-fc52-4a5a-9334-4157d7325fc9): Driver & Vehicle Licensing Agency

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fad242c3-5093-4810-9948-28f589f80f50-859794)