# Self service solutions

> A sourced UK public sector contract award published by Lancaster City Council.

## Key facts

- Buyer: [Lancaster City Council](/buyers/lancaster-city-council/contract-awards)
- Supplier: [Inform Communications plc](/suppliers/inform-communications/public-sector-contract-awards)
- Award value: £76,000
- Tender value: £76,000
- Award date: 1 October 2018
- Published: 15 February 2019
- Contract start: 1 December 2018
- Contract end: 1 January 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 58e25d45-f118-4f6f-aad2-43781c07e4d8-270253
- OCID: ocds-b5fd17-8e7104da-85ea-4337-b8f4-ac14bd5e6556

## Description

Self service solutions, automated telephony to support Revenue services

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/58e25d45-f118-4f6f-aad2-43781c07e4d8-270253)
