# Debt Management Composition and Perceptions

> A sourced UK public-sector contract award published by Department for Work and Pensions.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [IFF Research Ltd](/contract-winners/iff-research/public-sector-contract-awards)
- Award value: £204,682
- Tender value: £204,682
- Award date: 6 May 2025
- Published: 22 May 2025
- Contract start: 6 May 2025
- Contract end: 30 September 2025
- Stage: awarded
- Procurement category: services
- Notice ID: f562acce-05af-4160-ba0d-6a9970cd470b-846515
- OCID: ocds-b5fd17-8f22d877-180a-4dd2-b2e9-402add32c2fc

## Description

This research will be composed of a telephone/web survey with 4000 participants followed by around 30 qualitative telephone/video interviews with DWP Debt Management customers, both on- and off-benefit\. This research will focus on three key areas: high-level demographic and financial characteristics, including debts owed to non-DWP sources and repayment amounts\. perceptions and understanding of debts owed to DWP, how it interacts with other expenses, and Debt Management's existing recovery and relief powers\. debt support and communication preferences\. This broadly includes experiences of seeking debt and financial help from DWP and external providers, communicating with Debt Management, and ideal channels for communication in the future\.

## Related contract awards

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- [AME Payments - Strategic Platform and Product Development](/contracts/ocds-b5fd17-a4a6cee1-fb18-4eab-aa67-01d1d3028362): Department for Work and Pensions
- [Reducing Parental Conflict - National Offer User research](/contracts/ocds-b5fd17-5be04410-9ca0-45d9-9859-319a9bef3ec1): IFF Research Limited
- [PS25352 - UKSAC25\_01111 Space Sector Skills Survey](/contracts/ocds-b5fd17-7f72f395-78f1-461a-89f2-baac233d2ae1): UK SBS
- [GB-Bristol: Office for Students - Accommodation Exploration](/contracts/ocds-b5fd17-bc464815-4e46-4aab-bd75-60482a7bece9): Office for Students

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f562acce-05af-4160-ba0d-6a9970cd470b-846515)