Debt Recovery Services

The Council requires a continuation of the services going forward with the proposed new Debt Enforcement Framework covering four lots: • Lot 1: Debit Collection Agency (DCA) • Lot 2: Enforcement Agents (EA) • Lot 3: Tracing and Process Serving • Lot 4: High Court Enforcement (HCE)

Lot 1 of the Tender will relate to the utilisation of external Debt Collection Agencies (DCA's) to work with the Council to collect Sundry Debt Arrears, Housing Benefit overpayments, Former Tenant Rent arrears and Social Care fees.

Lot 2 of the Tender relates to actions taken by Enforcement Agents in relation to Parking Debts, Business Improvement District Debts, Local Taxation Debts and • All other debts and activities where Enforcement Agents can be utilised.

Lot 3 of the Tender relates to a wide range of Tracing activities including but not limited to Tracing Activity to locate/trace debtors and identify their address, providing information to confirm financial circumstances (e.g. employment details, assets, ability to pay etc), Process serving official notices.

Lot 4 of the Tender relates to actions taken by High Court Enforcement Agents in relation to Collection of High Court Enforcement debts, All other debts and activities where High Court Enforcement Action can be utilised will also be covered under this contract (e.g. removals from properties and sites etc).