# GB-Hemel Hempstead: Out of Hours Contract

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Hightown Housing Association Ltd
- Contract winner: Pinnacle Connect Limited
- Award value: £9,000
- Tender value: £9,000
- Award date: 19 December 2019
- Published: 30 January 2020
- Contract start: 13 January 2020
- Contract end: 12 January 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 280266f4-4415-499d-9bb9-27a990392a6b-340732
- OCID: ocds-b5fd17-91144304-582c-40ae-bf1b-a176e35d9768

## Description

The current Out of Hours call handling service contract has now expired and therefore a tender opportunity has arisen to provide this service to Hightown\. An average number of 250 inbound calls are dealt with per month \(approx\. 220 in the summer months, rising to 380 in winter\), over a 12 month period of a repairs and maintenance nature\. There are currently in the region of 4781 dwellings plus associated communal blocks which the service will cover for repairs and maintenance emergency calls\. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises \(SMEs\)\. However, any selection of tenderers will be based solely on the criteria set out for the procurement\.

## Related contract awards

- [Communal Cleaning and Window Cleaning Contract](/contracts/ocds-b5fd17-4f946f2a-ef08-4f0b-9719-8897670b7c30): Hightown Housing Association Ltd
- [GB-Hemel Hempsstead: Kitchen & Bathroom Replacements DPS](/contracts/ocds-b5fd17-06958c8f-65de-4a9c-9904-7f56180c9bd1): Hightown Housing Association Ltd
- [GB-Hemel Hempstead: The Cornfields Entrance Doors](/contracts/ocds-b5fd17-f102e38f-a628-48c2-9fe1-5282b28f8214): Hightown Housing Association Ltd
- [FEW1278 - Provision of Emergency Call Handling Services](/contracts/ocds-b5fd17-2c6cacec-2d48-4dd3-8790-2cc87c4656d1): Leicester City Council
- [The Provision of London Borough of Havering Out of Hours Call Handling Service](/contracts/ocds-b5fd17-b810835d-4a09-4639-8a42-a8aa7555199b): oneSource
- [LB Havering - Out of Hours Call Handling \(Interim Contract\)](/contracts/ocds-b5fd17-8e429606-c661-4398-a34c-b7f55c9c3443): oneSource

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/280266f4-4415-499d-9bb9-27a990392a6b-340732)