# Call Centre Services

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: Consumer Council for Water
- Tender value: £146,000
- Published: 12 September 2018
- Planned start: 1 November 2018
- Planned end: 31 October 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: 156f5b98-12b4-4d15-adba-b70caf22bca7-240375
- OCID: ocds-b5fd17-91b5266f-bebd-4256-9a70-2293bac51f3e

## Description

CCWater is looking to place a call-off contract with a single supplier for the provision of inbound telephony, complaint and enquiry handling services to cover the overflow of inbound enquiries on occasions when demand exceeds our normal capacity to handle case load within our target closure periods\. Additional information: Documents are available via the Bravo Solutions e-tendering platform\. URL given below\. All bids and communications must be submitted through this portal\.

## Related contract awards

- [Water Matters \(2020\)](/contracts/ocds-b5fd17-a893f655-23e0-45e6-b868-d4201792d372): Consumer Council for Water
- [Payment Solutions](/contracts/ocds-b5fd17-16ed300c-339b-45f1-97ba-2a65f33baa64): Consumer Council for Water
- [Omnibus & Panel survey services](/contracts/ocds-b5fd17-1a76eed3-568a-43b2-89cb-0f07114e6894): Consumer Council for Water

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/156f5b98-12b4-4d15-adba-b70caf22bca7-240375)