# Stakeholder Relationship Audit

> A sourced UK public-sector contract award published by Water Services Regulation Authority \(Ofwat\).

## Key facts

- Public buyer: [Water Services Regulation Authority \(Ofwat\)](/buyers/water-services-regulation-authority-ofwat/contract-awards)
- Tender value: £35,000
- Published: 8 December 2021
- Contract start: 10 January 2022
- Contract end: 31 March 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: 1c192a3f-b630-4098-84ac-df6f94336b78-492564
- OCID: ocds-b5fd17-91c74dfd-0aff-4ac5-a38a-f8a24b3ea5d5

## Description

The overall objectives of the project are: - Gain an in-depth understanding of our existing relationships with key stakeholders - Defra, EA, DWI, Welsh Government, Natural Resources Wales, Water UK, CCW, water companies, water retailers, environmental NGOs, customer NGOs and parliamentarians - and how we can improve those relationships\. - Have an insight into how our stakeholders perceive us as a regulator and the work that we do\. - Build a big-picture understanding of the sentiment and tone of stakeholders towards the sector and towards Ofwat\. - Understand the gaps and areas for improvement amongst our 14 stakeholder groups, which includes water companies, other regulators, UK and Welsh Government, among others\. - Look for and discover gaps in our stakeholder relationships that we aren't currently aware of\. Produce a report with an analysed set of data and recommendations that can be used to shift approach in stakeholder relationships across Ofwat\. Approach: We expect the research to include: 1\. An online survey of approx\. 10 minutes which includes all of our stakeholders\. 2\. A telephone survey of approx\. 15 minutes of a small sample of senior level stakeholders \(around 50 stakeholders\) in water companies and other key stakeholder groups across England and Wales\. The scope of the project includes: The questionnaire for both the telephone and online survey is likely to include questions on: - Knowledge and engagement - Perceptions and trust - Awareness of the work we do and our future goals - How stakeholders feel about engagement with Ofwat - How can we improve our engagement and relationships What is needed: - Collaborating with the Ofwat stakeholder lead - Agree a delivery timetable once contract is agreed - Work to Ofwat templates and guidelines - Work to GDPR guidelines - A swift turnaround and for start of delivery and completed reports from contract award\. Project start within two weeks, final report and recommendations before 31 March 2022 - Full project management and delivery of the project - A final product with data analysis, reporting and recommendations - Anything not identified above that will help the project achieve its objectives, with prior agreement\. Out of scope: - The Ofwat communications function will provide all appropriate internal data and information held about stakeholders

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1c192a3f-b630-4098-84ac-df6f94336b78-492564)