# Oyster Cards Contact Handling Services

> A sourced UK public sector contract award published by TRANSPORT FOR LONDON.

## Key facts

- Buyer: [TRANSPORT FOR LONDON](/buyers/transport-for-london/contract-awards)
- Supplier: [CAPITA PLC](/suppliers/capita/public-sector-contract-awards)
- Award value: £11,500,000
- Tender value: £11,500,000
- Award date: 16 May 2025
- Published: 27 February 2026
- Contract start: 1 August 2025
- Contract end: 31 July 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 099f7c25-2a21-4b55-a115-2fa6c6d0a71c-885643
- OCID: ocds-b5fd17-91d84afc-184f-47f3-9023-215af3c78bac

## Description

Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/099f7c25-2a21-4b55-a115-2fa6c6d0a71c-885643)