# \(NU/1589 - 22\) Digital Support for VOICE at NICA \(National Innovation Centre for Ageing\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Newcastle University](/buyers/newcastle-university/contract-awards)
- Contract winner: Sideshow Ltd
- Award value: £48,600
- Tender value: £60,000
- Award date: 26 May 2021
- Published: 7 June 2021
- Contract start: 27 May 2021
- Contract end: 26 February 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 503a5af8-f76e-461b-b6e8-b0b5ae3739f0-441627
- OCID: ocds-b5fd17-9238a106-a1ea-436b-b835-87e5d4ac1547

## Description

VOICE was established by Newcastle University to capture the vast experience and mental capital of the public\. The digital platform was launched in Autumn 2016, and has revolutionised the ways in which members of the public can contribute their experience, ideas, insights and vision to benefit research and innovation, especially around ageing and demographic change\. The existing VOICE digital platform, www\.voice-global\.org, has allowed us to significantly scale our activity to better serve the public, as well as offering innovative ways for researchers and businesses to harness the public's ideas and knowledge\. We are seeking to appoint a supplier to provide a support and maintenance retainer for 8 days a month, for a total period of 9 months for the platform\. The supplier will work alongside an internal development team and will provide dedicated resource for bug fixing live issues, making urgent change requests and CMS support - as well as implementing improvements and developing new functionality\. The VOICE team need to have access to a service desk system to report issues with the platform, and each request will be subject to an agreed approach based on urgency and priority\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/503a5af8-f76e-461b-b6e8-b0b5ae3739f0-441627)