# EW18\_001 - Enquiry Handling Tool

> A sourced UK public sector contract award published by The University of Kent.

## Key facts

- Buyer: [The University of Kent](/buyers/university-of-kent/contract-awards)
- Supplier: [TOPdesk UK Ltd](/suppliers/topdesk-uk/public-sector-contract-awards)
- Award value: £205,000
- Tender value: £205,000
- Award date: 18 January 2019
- Published: 3 February 2019
- Contract start: 1 February 2019
- Contract end: 31 January 2024
- Stage: awarded
- Procurement category: goods
- Notice ID: c9a40511-cee6-455d-a76f-7b9559b89222-267460
- OCID: ocds-b5fd17-929b982a-ca17-471a-af7b-b008c6dd8982

## Description

The University procured an enquiry handling system to manage enquiries across the University to provide a seamless visible solution that addresses student and staff needs\. The system will sit across organisational boundaries allowing staff and students to easily track the progress of their queries and have access to a self-service knowledge handling system with the ability to escalate issues that are more challenging to resolve\.

## Related contract awards

- [PC20\_013 Lift Maintenance](/contracts/ocds-b5fd17-243bb6ef-c6c4-4ff3-9bda-181ee338c1fe) — The University of Kent
- [GB-Canterbury: PC20\_015 Replacement of Sports Pitches](/contracts/ocds-b5fd17-06123695-18fd-4edf-993f-3f8b1a49a986) — The University of Kent
- [GB-Canterbury: PC20\_012 Electronic Door Installs](/contracts/ocds-b5fd17-05938572-1fbe-4125-88bc-8ccdefcd194e) — The University of Kent
- [GB-Canterbury: PC20\_005 Structured Cabling Framework](/contracts/ocds-b5fd17-9af76c2d-93ab-48b1-9c68-a5e13ea9a6fe) — The University of Kent
- [TOPdesk Implementation and Training Support](/contracts/ocds-b5fd17-11cbc0b6-e305-4a70-8801-a702f392ceae) — UK SHARED BUSINESS SERVICES LIMITED
- [TOPdesk Service Management Tool](/contracts/ocds-b5fd17-d33b122c-39b5-443b-842c-8a9f86231a14) — North Lincolnshire Council
- [For the Supply of a Servicedesk Tool](/contracts/ocds-b5fd17-2aada87c-2f23-4cda-85f5-e9623ee51bce) — North Lincolnshire Council
- [CBC-2100-Q-SM Kingfishers - Replacement Bath - AWARD](/contracts/ocds-b5fd17-c6d8cc4e-5643-491b-bde3-512357759b1f) — Central Bedfordshire Council
- [Infonetica renewal](/contracts/ocds-b5fd17-e9236b13-5f1e-4a3b-8abb-4425f42e1cd7) — UNIVERSITY OF SALFORD\(THE\)
- [Incident Command Unit \(FRS\)](/contracts/ocds-b5fd17-3ead37e9-3fda-46aa-adaf-0c9aa3471546) — West Sussex County Council
- [Insurance Purchase](/contracts/ocds-b5fd17-f0b22c6d-a6ed-4807-b3b3-99060b648091) — Defence Science and Technology Laboratory

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c9a40511-cee6-455d-a76f-7b9559b89222-267460)