Live
Helpdesk Function
£6,800,200
HS2Sitel UK Limited
services
Contract Details
- Tender Value
- £6,800,200
- Stage
- Live
- Published
- Awarded
Timeline
Awarded
Disclosed
Start
End
Description
Contract award of the Helpdesk Function service, which manages all enquiries and complaints received by HS2 Ltd with the utmost compassion and empathy by providing clear, timely and accurate interactions with stakeholders. The service operates a 24-hour 365-day Public Helpdesk and Enquiries Centre and manages all related enquiries, acting as a first point of contact and as public facing representatives. The contract was awarded using the Crown Commercial Services Outsourced Contact Centre and Business Services framework agreement (RM6181 - Lot 1).
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Ref: 8b99949b-3d10-4dab-8f99-83c1b091fe7c-609609 · Sourced from Contracts Finder
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