# LDC-200 Chatbot Implementation

> A sourced UK public sector contract award published by Lichfield District Council.

## Key facts

- Buyer: [Lichfield District Council](/buyers/lichfield-district-council/contract-awards)
- Supplier: [ICS\.AI LTD](/suppliers/ics-ai/public-sector-contract-awards)
- Award value: £145,000
- Tender value: £145,000
- Award date: 27 May 2022
- Published: 10 August 2022
- Contract start: 1 June 2022
- Contract end: 1 June 2024
- Stage: awarded
- Procurement category: services
- Notice ID: cd023045-e680-4aa7-aaa1-065ad848c4dc-562515
- OCID: ocds-b5fd17-92e73676-25d9-40c4-aa16-15fa1e7b618a

## Description

The deployment of chatbots to the LDC website to be able to deliver an enhanced resident experience\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cd023045-e680-4aa7-aaa1-065ad848c4dc-562515)
