# Tenant Perception Survey

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Stonewater Limited](/buyers/stonewater-limited/contract-awards)
- Tender value: £160,000
- Published: 14 November 2022
- Planned start: 3 April 2023
- Planned end: 2 April 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: 67293e0a-f369-4f26-8edc-77d963ee7c70-589612
- OCID: ocds-b5fd17-93677fd9-185a-4194-a793-b64023a5ecd8

## Description

Stonewater requires a supplier to carry out 2 sets of telephone surveys in financial year 2023/24 and 2024/25 in line with the requirements of the tenant satisfaction measures as per the government published guidelines\. The Tenant Satisfaction Measures \(TSM\) Standard requires all registered providers to generate and report TSMs as specified by the regulator\. The TSMs are a core set of performance measures against which all providers must publish their performance\. The central aims of the TSMs are to provide tenants with greater transparency about their landlord's performance and inform the regulator about how a landlord is complying with consumer standards\. To achieve these aims it is critical that TSMs are calculated and reported by providers on a consistent basis\.

## Related contract awards

- [00402-AST AWARD NOTICE Regional Grounds Maintenance \(Multiple Lots\)](/contracts/ocds-b5fd17-ac6b7758-e548-4346-aa5d-5f096c7375d8): Stonewater Limited
- [Microsoft Monetary Commitment](/contracts/ocds-b5fd17-9124453b-8bab-46fe-a38b-1fc57bf66c60): STONEWATER LIMITED
- [Microsoft Enterprise Licence Agreement](/contracts/ocds-b5fd17-196b9251-4801-4f28-8904-a1973f8c1cbd): STONEWATER LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/67293e0a-f369-4f26-8edc-77d963ee7c70-589612)