# Unified Communication Telephony Solution

> A sourced UK public sector contract award published by Blackburn with Darwen.

## Key facts

- Buyer: [Blackburn with Darwen](/buyers/blackburn-with-darwen/contract-awards)
- Supplier: [Cinos Limited](/suppliers/cinos/public-sector-contract-awards)
- Award value: £500,000
- Tender value: £1,000,000
- Award date: 30 May 2024
- Published: 16 August 2024
- Contract start: 3 June 2024
- Contract end: 31 May 2031
- Stage: awarded
- Procurement category: services
- Notice ID: dae52a89-9917-4b32-a60d-5df4ccc20712-777956
- OCID: ocds-b5fd17-936d5f46-659c-43f4-a2de-2e06f1d1922e

## Description

In response to current and emerging requirements for improved communication facilities, BDBC has decided to replace their existing Skype for Business telephony service with a Microsoft Teams telephony solution, associated SIP Direct Routing network services, and integrated to their existing on-premise Netcall contact centre\.\\r Tenders are invited for the supply of services in respect of Microsoft Teams Voice solution and associated SIP / Call plan network services\. The successful Bidder will be responsible for providing to the Council a phase migration from BDBC's existing telephony environment to Teams Voice\. The three main elements are:\\r • DDI, SIP / Call plan Direct Routing network services\\r • Microsoft Teams Voice \(Microsoft licenses will be provided by BDBC's incumbent Microsoft Licensing partner\)\\r • Direct Routing SIP connection to BDBC's on-premise Netcall Liberty Converse contact centre\\r To support the phased migration, BDBC are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services\.\\r

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/dae52a89-9917-4b32-a60d-5df4ccc20712-777956)