# Queue IT Virtual Waiting Room

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [STUDENT LOANS COMPANY LIMITED](/buyers/student-loans-company-limited/contract-awards)
- Contract winner: [Softcat plc](/contract-winners/softcat/public-sector-contract-awards)
- Award value: £64,320
- Tender value: £64,320
- Award date: 28 April 2023
- Published: 16 May 2023
- Contract start: 1 May 2023
- Contract end: 30 April 2024
- Stage: awarded
- Procurement category: services
- Notice ID: a176da74-37b7-4655-b317-4fbd66ed1b0e-645235
- OCID: ocds-b5fd17-93765c9a-74d5-4da9-a3e2-093613a2a030

## Description

The Student Loans company has a number of externally facing portals which allow customers including students and repayers to self-serve\. Within SLC, we use a virtual queuing service to control the flow of inbound network traffic\. The requirement is to procure a solution which will allow traffic to the portal to be restricted in a way which protects the service while also preserving the user experience as much as possible

## Related contract awards

- [Pre Employment Screening](/contracts/ocds-b5fd17-b9bbb675-8670-474b-984e-7194e7b5c534): STUDENT LOANS COMPANY LIMITED
- [Digital Delivery Implementation - Agile](/contracts/ocds-b5fd17-0f4f5481-17e6-4457-96ba-6c70b2f0dc77): STUDENT LOANS COMPANY LIMITED
- [IBM Hardware and Software Maintenance](/contracts/ocds-b5fd17-a3aa6250-738d-4869-af31-7735e839207e): STUDENT LOANS COMPANY LIMITED
- [DDaT26245 - Cloud Security Subscription](/contracts/ocds-b5fd17-831b0b96-b736-477f-9518-ccc4e5c24035): UK SHARED BUSINESS SERVICES LIMITED
- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1): UK SHARED BUSINESS SERVICES LIMITED
- [UKSBS ServiceNow renewal](/contracts/ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc): UK SHARED BUSINESS SERVICES LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a176da74-37b7-4655-b317-4fbd66ed1b0e-645235)