# Telephone Payment Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: PCI-PAL PLC
- Award value: £2,751,977
- Tender value: £2,751,977
- Award date: 25 March 2022
- Published: 22 December 2022
- Contract start: 14 February 2023
- Contract end: 13 February 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 014a3b71-ec3b-4e2d-8689-7c153d6f3162-601284
- OCID: ocds-b5fd17-93b7571d-eb77-4ac0-8199-4d8a91c7c5ae

## Description

Contract for the direct provision of secure payment services \(Agent Assist\) to the Buyer for use in its contact centres

## Related contract awards

- [Optimizely Experimentation Platform Renewal](/contracts/ocds-b5fd17-3ca2626c-bb38-4dd8-b7f8-b38990f76d70): H M REVENUE & CUSTOMS
- [PATH DELIVERY PHASE 2](/contracts/ocds-b5fd17-c9137c48-f62b-465a-adf1-a61d175fc829): H M REVENUE & CUSTOMS
- [TPC STRATEGIC DELIVERY PARTNER](/contracts/ocds-b5fd17-4310452a-3d86-46ea-b34d-f2f93f29decb): H M REVENUE & CUSTOMS
- [IVR Self Service Payments](/contracts/ocds-b5fd17-2ece7777-8a6b-4727-8c0f-f90a8b1634fb): Department for Work and Pensions
- [DWP PCI Pal Secure Card Payment Service \(SCPS\)](/contracts/ocds-b5fd17-9316475d-b0e3-4651-b7e9-3aecf4c6f8d7): Department for Work and Pensions
- [Credit Card Handling](/contracts/ocds-b5fd17-ad9ff75e-2ad3-43db-a29d-c502612c5f94): UK Health Security Agency

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/014a3b71-ec3b-4e2d-8689-7c153d6f3162-601284)