# Real-time Voice of the Customer Feedback

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [HERTFORDSHIRE CONSTABULARY](/buyers/hertfordshire-constabulary/contract-awards)
- Contract winner: RAPIDE COMMUNICATION LTD
- Award value: £0
- Tender value: £60,000
- Award date: 18 December 2018
- Published: 13 June 2019
- Contract start: 25 February 2019
- Contract end: 25 February 2020
- Stage: awarded
- Procurement category: goods
- Notice ID: 1c1caddf-16b1-41fb-9828-4045d9f6eaeb-295163
- OCID: ocds-b5fd17-93d90fee-6abd-45bb-85c2-475fc0f8740c

## Description

12 month contract for Hertfordshire Constabulary to host and supply software services to capture real-time and multi-channel feedback from the public\. This is responsive and pro-active giving a 'Voice of the Customer' dashboard view and reports to Hertfordshire Constabulary\.

## Related contract awards

- [File and Performance Storage \(BCH\)](/contracts/ocds-b5fd17-ee388dac-92a1-4773-97b9-0744de43a413): Hertfordshire Constabulary
- [LAN Switch & DC Firewall Appliances](/contracts/ocds-b5fd17-f96c709d-ab44-4de1-a419-c6c69368739e): Hertfordshire Constabulary
- [Samsung Mobile Phones - BCH](/contracts/ocds-b5fd17-42775c8b-0731-464f-852c-e98471b7b2c6): Hertfordshire Constabulary
- [Customer Feedback System](/contracts/ocds-b5fd17-f279d73a-9899-4325-b3c1-9fbf335925f8): VIVID

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1c1caddf-16b1-41fb-9828-4045d9f6eaeb-295163)