# ESFA Independent Review of Customer Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Education](/buyers/department-for-education/contract-awards)
- Contract winner: PA CONSULTING HOLDINGS LIMITED
- Award value: £120,950
- Tender value: £120,950
- Award date: 4 September 2020
- Published: 30 April 2021
- Contract start: 23 September 2020
- Contract end: 22 December 2020
- Stage: awarded
- Procurement category: services
- Notice ID: a62be162-4f1d-48ee-a22b-65d028f17c2f-433141
- OCID: ocds-b5fd17-944a31df-e2f7-4286-a170-78181e487c43

## Description

A short three month review of all existing customer service provision within ESFA\.

## Related contract awards

- [Call-off Contract for the November 2026 cohort of the National Professional Qualifications \(NPQs\)](/contracts/ocds-b5fd17-ce0d651b-c3d5-481d-ad4d-3f5dc8bbd35e): Department for Education
- [Contract Award Notice Independent review into 2DP fire and structural safety](/contracts/ocds-b5fd17-5297e4b5-9ab5-4948-95c5-119730f371ef): Department for Education
- [Inclusion Bases: exploring evidence of impact and models\.](/contracts/ocds-b5fd17-76dee6b0-7bcc-49cd-b784-34d2192c05a4): Department for Education

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a62be162-4f1d-48ee-a22b-65d028f17c2f-433141)