# FIRST LINE OUT OF HOURS SERVICE DESK

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [MCA - Maritime and Coastguard Agency](/buyers/mca-maritime-and-coastguard-agency/contract-awards)
- Contract winner: [XMA LIMITED](/contract-winners/xma/public-sector-contract-awards)
- Award value: £194,056
- Tender value: £194,056
- Award date: 19 May 2026
- Published: 28 July 2026
- Contract start: 19 May 2026
- Contract end: 19 May 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 5c8401c3-6f98-427b-9ffd-8a67b339df92-908574
- OCID: ocds-b5fd17-9542d1e0-9c14-4dd0-a48d-eaed0f6d5194

## Description

The IT Service Desk requires an Out-of-Hours service operating seven days a week, covering 17:00-07:00 on weekdays, and providing full 24-hour coverage across weekends and bank holidays, totalling 365 days a year\.

## Related contract awards

- [Repairs and Fit Out of Cleethorpes Coastguard Rescue Station \(CRS\)](/contracts/ocds-b5fd17-e51258e3-0a14-49ae-a1e1-335b09b3ef68): MCA - Maritime and Coastguard Agency
- [MARITIME & COASTGUARD AGENCY \(MCA\) - HIGHLANDS & ISLANDS MODULAR CRS FACILITIES UPGRADE PROJECT](/contracts/ocds-b5fd17-54c7c7bf-ca13-4d06-8a30-8c19ae4a63ad): MCA - Maritime and Coastguard Agency
- [Facilities Manager](/contracts/ocds-b5fd17-3468d302-4ee1-4c00-9dd0-b9f19301df72): MCA - Maritime and Coastguard Agency
- [DDaT25423 UKRI Cloud-based collaboration and Communication platform](/contracts/ocds-b5fd17-9383e68f-2817-4296-a0b4-4d1360a72331): UK SHARED BUSINESS SERVICES LIMITED
- [DDaT26102 - GPU cluster nodes](/contracts/ocds-b5fd17-428bad37-c0b0-4498-924e-04ba2e125abc): UK SHARED BUSINESS SERVICES LIMITED
- [Service desk 2022-25](/contracts/ocds-b5fd17-0ee5b399-81ef-44b7-adb4-d116d2cd70cf): National Audit Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5c8401c3-6f98-427b-9ffd-8a67b339df92-908574)