# ESFA Evaluation of the National Careers Service Through Customer Satisfaction and Progression Surveys

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department For Education](/buyers/department-for-education/contract-awards)
- Contract winner: [IPSOS MORI UK LIMITED](/contract-winners/ipsos-mori-uk/public-sector-contract-awards)
- Award value: £433,450
- Tender value: £433,450
- Award date: 19 August 2019
- Published: 11 May 2021
- Contract start: 19 August 2019
- Contract end: 31 March 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 98e4bfa3-ec75-4f21-8035-7e3d8c23d89b-433548
- OCID: ocds-b5fd17-95689940-53df-4fea-8fa0-29813bca8aca

## Description

This programme contacts customers each month on the Agency's behalf\. The contractor conducts comprehensive 15 minute interviews with each customer to gather their views about their experience of the National Careers Service and whether it met their expectations and helped them to progress in learning or work\.

## Related contract awards

- [User Research Data Analysis Tool 2026-2028](/contracts/ocds-b5fd17-46ca1686-7613-47db-a922-cbe2568d6334): Department for Education
- [Best Start Family Hubs Evaluation](/contracts/ocds-b5fd17-cecef360-c326-4f42-b6cc-217c2114b0e9): Department for Education
- [Smartphone Randomised Controlled Trial \(Con\_32148\)](/contracts/ocds-b5fd17-3968151b-d09a-43c5-97f6-b4d73551c17d): Department for Education
- [NICE Listens Dialogue AI Workshop](/contracts/ocds-b5fd17-d7b89932-341a-4f5a-b73d-522fd8a83d9e): National Institute for Health and Care Excellence
- [National Highways - Reputational Monitoring](/contracts/ocds-b5fd17-76ab7b9c-8e07-40fc-937c-85b4362578ce): National Highways Limited
- [Understanding the Customer 2026 -2029](/contracts/ocds-b5fd17-95302339-35ca-428f-877c-a77acf4b2aca): National Highways Limited

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/98e4bfa3-ec75-4f21-8035-7e3d8c23d89b-433548)