# Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service\. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support\.

> A sourced UK public sector contract award published by Platform Housing Group.

## Key facts

- Buyer: [Platform Housing Group](/buyers/platform-housing-group/contract-awards)
- Supplier: Mango Direct Marketing Ltd
- Award value: £246,240
- Tender value: £550,000
- Award date: 12 December 2024
- Published: 12 December 2024
- Contract start: 1 March 2025
- Contract end: 28 February 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 56c24443-aa9c-40de-8964-c89cda7f46a1-810471
- OCID: ocds-b5fd17-957f7926-bea7-427e-8c80-0b8550fa71ea

## Description

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service\. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/56c24443-aa9c-40de-8964-c89cda7f46a1-810471)